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The U.S. Department of Justice (DOJ) and the Federal Trade Commission (FTC) have filed a lawsuit against Adobe, accusing the company of making it excessively difficult to cancel paid subscriptions. This, according to the authorities, is a direct violation of consumer protection laws.
Previously, Adobe encouraged users to sign up for annual subscriptions to products like Photoshop without clearly informing them of the cancellation terms. Regulators point out that Adobe’s cancellation process is intentionally convoluted, requiring users to navigate multiple web pages and seek assistance from several support representatives. Additionally, there was a hidden clause stipulating that early termination of the subscription would incur a fee, a detail that was not communicated to customers.
The DOJ and FTC aim to hold Adobe accountable and seek a penalty for violating consumer rights. Adobe, however, plans to contest the lawsuit in court.
This case highlights a significant consumer issue in the USA, where subscription-based services have become ubiquitous. The outcome could set a precedent for how companies handle subscription cancellations and consumer rights in the digital age.
